Privacy Policy
Effective Date: 27/09/2025
On Grid (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services or visit our website.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, billing details, and other information you provide when contacting us or purchasing services.
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Project Information: Materials, content, or files you provide for the purpose of completing work.
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Website Usage Information: Data collected through cookies, analytics tools, and browsing activity when you visit our website.
2. How We Use Your Information
We use the information we collect to:
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Provide and deliver our services.
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Process payments and issue invoices.
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Communicate with you regarding projects, updates, or inquiries.
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Improve our services and website functionality.
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Comply with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information. We may share it only in the following situations:
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With trusted third-party providers who assist in delivering our services (e.g., payment processors, hosting providers).
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When required by law, regulation, or legal process.
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To protect the rights, safety, or property of On Grid and our clients.
4. Data Security
We take reasonable measures to protect your personal information against loss, theft, unauthorized access, or disclosure. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
6. Your Rights
You may request to access, update, or delete the personal information we hold about you, subject to applicable laws. To make a request, please contact us at the details provided below.
7. Cookies and Tracking
Our website may use cookies and analytics tools to enhance user experience, track performance, and improve functionality. You can adjust your browser settings to refuse cookies, though some website features may not function properly as a result.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: